This review is LONG over due. After a wedding, life gets back to being crazy and not only that, but Alta Vista also took awhile to get back to us after everything they put us throu...gh.
We first want to say how we are SO thankful for all the help they did as we approached our big day and how much we LOVED Miguel the day of. He was so on top of it all and everyone was so impressed.
BUT from the moment our wedding ended, everything just went from 100 to 1, real quick.
They put all of our stuff in a room that we were unaware about. They did not tell us that we had our stuff in a room NEXT to where the rest of our wedding party stuff was placed.
This led them to have ALL of our things we wanted back go MISSING. They had my veil go missing, the one my grandmother hand made for me. This had me stressing during my HONEYMOON. If you just got married, you do not want to be stressed on your honeymoon, worried about a piece from your wedding day that is so important to you.
After about 2 weeks of searching, they randomly “found” my veil, but ALL of our ceremony details that we purposely purchased or made ourselves to put in our home (so our money didn’t go to waste, like it did) were thrown away.
We were happy to have my veil back, but the money we spent on our ceremony stuff went to waste AND something else SO important to us is forever gone.
We did a unique unity during our ceremony. We had a canvas and had our thumbprint on it as a stamp. It was so sweet, laughable, and cute, how it was a little messed up and it was something that brought two hearts together that were made into the shape of a heart. A unity.
Luckily, our photographer captured it and the final product, but we are still heartbroken (even months after), that we will never have our unity canvas placed in our home.
BEWARE that you may lose your hard earned money on two things:
When signing the contract, we were told we can move our ceremony time up a half hour or back a half hour, which would also move up or move back our reception end time. We decided to move it back a half hour, to allow for our ceremony to be at sunset and to end our reception at 12:00AM, instead of 11:30PM. Well, we lost 30 minutes of party time. We have emails to prove that we were suppose to end at 12:00AM, but they still ended our wedding at 11:30PM. That is 30 minutes of dancing time for us and our guest that got cut short. I don’t know how much that is worth in money for it, but it is money that we did not get our full package for.
Another area we lost money on is that not all of our guest did not receive cake. When I say not all of our guest, I mean 75%! If we knew that only a handful of our guest would get pieces of cake, we would have ordered cupcakes to ensure everyone got something.
After speaking with Alta Vista about a refund for all that they put us through AND how they did not give us our full package on our day, they chose not to give us a partial refund. We understand that they are not responsible for our things that are left behind, but we were NOT told where our things were. Miguel and I went on a search through out the venue that night to find out things and never checked a room that they then (after the wedding day) it was in.
We were wanting to share all about this venue and make sure others got married here because we thought that during the planning process and how Miguel was awesome made us love it, but after getting married here, I do not recommend getting married here.