Alea Beauty

. We do encourage everyone to use our designated portal system to keep everything in one place. With multiple contract revisions, add-ons and changes requested, there were unfortunately a few items that crossed paths. We will review this and see how we can improve. I'm so glad everything was resolved prior to the wedding day and your day was flawless! Wishing you the best for a happy future.

ly appreciate you!

ithout a trial and loved everything!

you!

zing and we are so grateful to have her on our team. I apologize you were not satisfied with our policy for making contract changes. We do have one of the more flexible contract policies in the industry. We allow clients to make changes up to 90 days prior to their wedding, which is stated within the contract upon signing. We also check in with our clients multiple times prior to this deadline to see if they need to make adjustments. The reason for the policy is due to the nature of weddings. We block out the amount of artists needed and the amount of time needed exclusively for you based upon the number of services your reserve. Although we offer flexibility in this, we must have a cutoff point for changes. As we get closer to the wedding day our artists are less likely to be able to rebook those services. We highly value our artists' time and out of fairness to them we want to make sure they are compensated for the time they block out for you. Unfortunately, you had informed of us the change just a few weeks prior to your wedding day. We did offer to substitute the service for something else or give everyone a full size touch-up lipstick so you did not suffer any loss. We always want to do what we can in the circumstances, but we realize we cannot always grant every request. We greatly appreciate you as a client and value your feedback. Best, Carla

I am very sorry that our service did not live up to your expectations. We try our utmost to ensure that our clients have a positive experience.  From our ratings and reviews, you can see that we do a great job of delivering, at multiple locations, across multiple years. As for the optional previews (aka trials), we do recommend that those are scheduled closer to the wedding day. The reason, everything will be finalized:  veil, accessories, length of hair, extensions ordered, and your hair, skin, and the climate will be most like it will be on the actual day. Additionally, it will be fresh in the mind of both you and your artist. That being said, we are, and have been flexible, to do our best to accommodate your schedule, especially for our out of town brides. We do have certain, industry-common, limitations, which is why they are noted in your contract. The main reason being that we cannot accommodate previews on weekends because we are likely with our brides, especially during busy summer months, such as August. The bulk of our work is on the weekend. Our artists typically get up at 3 or 4am to work 12-16 hours on Friday-Sunday, working a 30-40+ hour work week in 3 days during peak season. Most of our artists also work in salons during the week on top of that. Add to that, they have families and personal lives and sometimes they get sick. Unfortunately, your artist awoke the morning of your appointment extremely ill and had no choice but to reschedule. When an artist gets sick on a wedding day, we send another artist. For a preview, we attempt to reschedule before switching your artist so as to not disrupt the entire wedding day schedule. Your appointment was in the afternoon and you were notified at 8am, not an hour ahead like you stated. Knowing that your mother was traveling from out of town with you, we offered to reschedule with a different artist, but you expressed you'd like to stay with your original one. We then had a thread of over 20 emails trying to accommodate you. You had very narrow parameters as to when you were available and your original artist could not meet those. We then offered for you to work directly with our owner and you still refused, at the same lower rate. We also offered the option of a video appointment knowing that your schedule was limited. Again, you refused all our attempts to work with you. At this point, we had no other options and we offered to let you out of your contract, with a full refund, which we were not contractually obligated to do, as it seemed no matter what we did you would not be happy. Per our contract, refunds can take up to 14 days to process as it has to go to our accounting office, who handles many clients. Your wedding was scheduled on 9/16. The card we had on final for you was no longer valid, so we reached out to see how you would like us to send your payment. You requested a check by mail, which was sent. Throughout the process, we have replied to all your emails and phone calls, usually within 24 hours with the exception of some weekends for obvious reasons outlined above. At no time have you been ignored.  Again, we are very sorry that you were not happy and chose to not work with us following your artist getting sick. We take customer service very seriously and appreciate the opportunity to learn how we can better serve both our clients and our team. Wishing you all the best and congratulations on your wedding. Sincerely, Alea Beauty

hat your day went smoothly. We are a team of artists and generally do match you with your lead artist when you book. However unforseen circumstances can arise and one of our artsist was on medical leave for an injury. Since we do have a team, we are able to make sure your wedding day is not impacted. This is one of the many perks of working with us. We are so glad we were able to ensure your wedding day was fabulous dispite the scheduling cahllenges.

lad we were able to work around your allergy challenges.