Adrienne's

t my last dress tried on at Adrienne's ended up the one to the point that I cried. But what really makes the experience at Adrienne's was the ease of working with Mary Ann. From scheduling appointments and bringing family along all thr way to the creativity to skillfully alter the dress. I felt like the most beautiful bride on my big day and I also was able to get to know Mary Ann throughout the process. I highly recommend coming to her salon because she really cares about her brides and you can't miss out on her expertise and beautiful inventory of dresses.

n wedding and I must say, the style and quality were at the level (or, I would say, even higher) of what you find in many top Italian bridal stores. Maryann, the owner of the store from generations, is very a experienced tailor. Thank you for making my dress perfect!

ing for. She was attentive, listened to my thoughts and opinions, and made sure my guests (sister/MOH, MOB and MOG) were on board and happy. Being conscious of my budget, Maryann made me a special offer and I ended up saying yes to the very first dress I tried on! I love that buying my dress here supports a historic 1950s, women-owned, local NYC small business.

ted them both to be perfect so I had 5 fittings. She also made me a custom skirt that I envisioned for my jumpsuit with no hesitation. I am truly in so grateful. I am so happy with how everything came out and for her help and patience. Thank you so much for everything!

she held off plans to go out of town for my appointment. She also told me I had to pay $75 for cancelling my appointment. (This was a first appointment, I had not bought anything, was simply going to look). I was shocked at how I was spoken to.

. In short, I took my dream wedding dress home the SAME DAY. I was dreading dress shopping during COVID so I wanted this process to be over as fast as possible. Maryann remained in communication with me throughout the entire experience. Every question or concern that I had was addressed. I especially appreciated that she was not pushy and didn’t try to get me to spend more than necessary. The day arrived when I need to venture very far from home to visit the boutique. Upon arrival, was an immediate temperature check and I was offered hand sanitizer. Not to mention my appointment started on time and the store was reserved just for me. Maryann gave me her full attention and was able to complete my on site alterations in 1 hour. Unbelievable! Please note that some alterations will take significantly longer depending on what is needed. I’m thrilled to say the least. Maryann, I can’t thank you enough. I’ll send you wedding pics of my beautiful dress soon.

xplain how incredible she is. She knew I wanted a jumpsuit, she had it for me to try on, but then blew my mind when she said “Well, why don’t I make you a skirt to wear on top for the ceremony…” —something I thought about, briefly mentioned, but didn’t even think was possible. OH, with Maryann anything is possible. Once my jumpsuit arrived I went in for several fittings…I think 4 in the month leading up to the wedding, and each one was over an hour--sometimes 2! Didn’t bother me…I never felt rushed, flustered, or overlooked. Maryann is incredibly detailed, diligent, and patient with her work. We completely changed the neckline and sleeves of the original jumper and she made every element of it fit like a glove. No one else has the same one as me-period. You do not get this kind of treatment when you go to any other shop. Not to mention she made me a CUSTOM SKIRT to the shape and fabric of my liking—that PERFECTLY matched my jumpsuit. (no one knew I had the jumpsuit on—including my husband, until the first dance, btw) IT WAS EPIC. I am so happy to have met Maryann and to have worked with Adrienne’s Bridal. There is something so vintage and classic NY about it--but also so contemporary and hip…a feel that can’t be reproduced any where else in the world. It warms my heart to know that I got my “dress” from such a beautiful, independent, and uniquely individualized company run by the best bridal consultant in the industry. Go to Adrienne’s, trust in Maryann, and prepare to feel like the prettiest bride there ever was. Thank you, Maryann. You’re amazing, and I can’t wait to treat you to a glass (or bottle) of wine!! Also, here's the first dance surprise "reveal" just because! https://vimeo.com/383133790

and Maryann was thoughtful and professional, and did a great job selecting dresses that would complement my figure (I'm pretty busty). Not that it mattered --- I loved the first dress she picked! She was super responsive regarding questions about fittings, and accommodated me for a final fitting prior to my move from NYC to Texas. She also worked with one of my bridesmaids who lives in NYC (and who also has a demanding schedule) to arrange an appointment to learn how to bustle my dress. The dress arrived in picture-perfect condition two weeks before the wedding. I felt beautiful and could not be happier. I would recommend Adriennes (and Maryann) without hesitation!

truly care about your wedding day and dress being it’s best and there are not many places in NYC I can say that about but this is truly one of the rare finds. Thank you Adrienne’s for a great experience and beautiful dress.

e way. The alterations only took 1 day to complete! Maryanne knows exactly what she's doing- I highly recommend coming here if you want a one-on-one, personalized session to find your dream dress.

the second place I had been to. I had first gone to a local shop and found things that were nice, but nothing felt like IT. The shop is unassuming which gives it a more relaxed vibe, instead of one of those shops that feels like they're more about the experience with champagne and show. I pulled a few things from the shelf and then based on that, Maryann brought me something special from downstairs. I loved almost every dress I tried on there, and had a tough time between 3, and Maryann and Carol were very patient and I tried all 3 on again atleast once more. Finally I decided on the one that was almost perfect. It was missing just a little extra something – I had wanted a bit of sparkle to my dress, but am not an ornate and beaded person. Maryann suggested adding a sequin lace layer underneath. The prices were so reasonable, we put a deposit down and I tried patiently to wait the 6+ months for my dress. I was so excited to try it on again. Once it finally came in, Maryann spent hours at my first fitting getting everything right. After that, she spent 3 days adding the sequins layer and at the second fitting, I was blown away by how it looked. At the third and final fitting, the dress fit like a glove, and I ended with a custom piece that was perfectly me. I can't wait until the big day so I can post photos.

ns over a few separate trips. I never felt pushed into making a decision. Once I picked my dress, it was a pretty easy process to actually buy it and communicate with Marianne about when it would arrive. We had a few alteration sessions - mainly making some changes to the sleeves and neckline, plus typical stuff like hemline and bustle - and again Marianne was very patient in listening to what I wanted changed and executed well on making the changes. And I absolutely loved my bustle! Overall, I had a really wonderful experience and was happy to shop at a local small business shop for my wedding dress. Thank you, Marianne!

dress I knew it was "the one". I purchased it that day and then went on with planning. A few months later my sister surprised me and flew from North Carolina when I had a visit scheduled to go back to Adrienne's and look for bridesmaid dresses. I had emailed dresses that we wanted to view that day to Maryann and received confirmation emails of my appointment. When I arrived, Carol was there with another bride and pinned me saying that I did not have an appointment. I showed her the proof of the email and asked if I could at least see the dresses that should have been pulled. She stated there were no dresses pulled for me and that I can browse around the store, but she can't help me. After trying to gain understanding and leaving the store, Maryann emailed me saying that she had a family emergency and that Carol must have double booked herself. Either way the ownership never felt like it was taken by Adrienne's. I initially asked for $50 deduction to my alterations (that was the charge if I no-showed an appointment and felt that if the boutique no-showed they owe the same). That still felt like a battle when I had to ask again at the final payments. And really, the $50 was all principle at that point. They ended up doing the deduction and the alterations were perfect. I would just state if you do purchase your dress here then do anticipate on you having to follow up before every appointment to confirm timing and dates.

Adrienne’s and the search was over! I liked everything I tried on and fell in love with a dress which hadn’t happened anywhere else. I was able to buy it off the rack and have it tailored from a size 10 down to my size (size 0-2) in a month. The work done was incredible as the dress was ornate with lace and beading. MaryAnn is personable and clearly is an expert. I am so thankful that I found Adrienne’s and that my dream wedding dress became a reality!

r a few bridal salons that either didn't have my size, or the right styles, I came across Adrienne's and Maryann. Maryann listened to what I wanted, and pulled the perfect dress for me straight off the mannequin. The alteration process was extremely smooth and they ended up altering not only my wedding dress, but my rehearsal dinner and after-party dresses as well. Maryann really went above and beyond in every way possible, and would recommend working with her at Adrienne's to anyone who wants a personal touch from an expert when purchasing a wedding gown.

fitting my full lace dress which needed to be altered in many places (you couldn't tell any of the changes in the lace at all). My dress turned out AMAZING and was exactly what I wanted!

s done so much work on the new dress, as I didn't have enough time to order my size. And she absolutely performed a miracle! I'm SO appreciative of all her help and amazing work! I feel totally at ease. Definitely go here for all your bridal and bridesmaid needs!

rienne’s because they carried Allison Webb by Ti Adora which had a dress I was dying to try on. They had the dress in the shop, and Maryann was super pleasant at first. She pulled a variety of dresses for me in my style including the dress I went there for specifically so I was thrilled even though the sample they had was not in classic ivory, but instead in a pink and champagne color pallet (beautiful, just not what I had been dreaming about). Maryann told me it wouldn’t be a problem to get the dress in ivory as I had wanted, so we went ahead and left our deposit. While I had the dress on she mentioned ordering extra lace to make off the shoulder sleeves that I had seen on the dress on different sites, and that it would be no problem. I signed a contract stating that there would be an alterations cap at $595- which I thought was amazing! Now I know that the saying ‘too good to be true’ exists for a reason. I ordered my dress in September for my June wedding. I had a few email correspondences with her in between, one of which she wanted to send me a photo of the dress in the two colors side by side so I could get a better picture in my head of what my dress would really look like when it came in- so nice. But now, fast forward to the end of April, I continuously reached out to Maryann about scheduling fittings, as time was moving very fast and I hadn’t heard from her at all. Finally she scheduled my first fitting for the 2nd week of May, but when I arrived to the shop she had the wrong dress. When she unzipped the bag and I realized, I immediately said that it wasn’t my dress.. she tried to convince me this was what I wanted!! Even after I pulled up emails and had the written contract that showed it was not the dress I ordered. I remained super calm, and asked her if there was any way she could get the dress I had ordered - still not admitting any fault she huffed and said she would see what she could do. I left the store, as I was a bit frazzled, but immediately got a call saying she could order the “new” dress - again, not admitting fault, apologizing, or even sounding the slightest bit sympathetic. She genuinely sounded annoyed that I wasn’t willing to just take the wrong dress. So now fast forward again, she does get the dress in, but I was now worried there wouldn’t be enough time to do the alterations. Through each fitting she did nothing but complain about how much work it is and how tired she was, which is not a fun time for a bride trying to be excited about her upcoming day. She kept assuring me everything would be done on time, which to her credit, it is - I was able to pick up my dress today for my wedding on Friday (thank goodness) HOWEVER - she tried to DOUBLE my alterations bill. Even though I had a written contract saying the cap was $595 she handed me a bill for over $1000- the week of my wedding! OH and she demands it IN CASH! When I tried to ask her why, she said it was for adding the sleeves (which she told me was in the original cost) and for extra lace from the manufacturer for the sleeves (again, which she had said would be no big deal originally). I reviewed my contract over and over as well as emails and NO WHERE does it have a clause or statement of any kind talking about possible additional costs. My best guess, she charged me to have the correct dress rush shipped. When I asked for an invoice from the manufacturer to show the price for the extra lace she flat out refused and said clients don’t get to know that information. She is unprofessional, rude and flat out a crook. I truly hope anyone considering going here actually believes the several bad reviews this place has because I certainly didn’t - but reading back through them all I feel foolish. I could have avoided this nonsense stress and went literally ANYWHERE else. Seriously, Maryann is the WORST. She will do whatever she can to get your money, and then hit you over the head knowing you have no choice but to pay her if you want your wedding dress. She is unprofessional, untrustworthy and a liar. Do NOT go here.

, but also suggested some dresses with a similar style and feel. I ended up purchasing a sample dress that was incredibly unique. Maryann was really honest about the fit of different dresses and what suited me best, which I really appreciated. She was a great listener and at very fitting she asked questions about the wedding and my family and fiancé. I visited Maryann twice for fittings and took the dress home on my 3rd visit. Maryann is often working at the store alone, so sometimes people do have to wait. However, I had great experiences at all my appointments.

d didn't send them until 1 month prior to the wedding. The dress was about 4 sizes too small for me. Of course, no other shop in the city could help me. There wasn't enough material and other shops required months. Then I called Maryann and she said, "I work miracles. Bring the dress in." I could not be happier! Within 3 weeks, I was fitted, new material to match the dress exactly was ordered, and I had a dress that I could wear to the wedding! It was beautiful and AMAZING customer service. This experience was a game changer, and I would not recommend going anywhere else. Adrienne's is the best shop I couldn't hoped for.

and special.

sier! I never had a problem making an appointment and Maryann always responded to my e-mails. Yes, Mary Ann seemed a bit stressed out at times but she runs the entire store by herself. Maryanne was also able to take my wedding dress from a size 12 to a size 4. It fit perfectly and I felt beautiful on my wedding day! I have read mixed reviews about Adrienne's but I am so happy I bought my dress at Adrienne's and would highly recommend!

online – but I am so glad I went in before stopping here, or else I might never have found my dress! The dress was a unique design by the owner, Maryann’s, daughter. Since it was a sample, I got the dress at a steal – and alterations were included! I had absolutely no issues with Maryann throughout this process. I think sometimes that brides can be a little nervous and difficult when it comes to wedding vendors, and perhaps that can rub some of them the wrong way. I treated Maryann with kindness and respect, and she did the same to me – in fact, when I left after my last fitting, she gave me a giant hug. Will you get a super attentive princess-like experience at this place, like you might at Kleinfelds? No. But that was honestly not me or my vibe, and I thoroughly enjoyed going into the store for each fitting. So if you want a million people fawning over you and absolute punctuality then maybe this isn’t the place for you. But if you want truly unique designs, a New York vendor with old school charm and character, and top-notch garment skills, check this place out. You won’t be disappointed.

ress that had been made for me by a friend was, unfortunately, rushed, not well-made, and not correctly fitted to my body. Needless to say, I was in primal melt-down mode. I had been to Adrienne's about 6 months prior and seen a dress I really liked, and my gut instinct told me to call Maryann. She listened through my sobbing, understood my situation and let me come in last-minute on a busy Sunday, promising to fit me in somehow. The actual sample dress I had seen before was still there--Thank God! Maryann offered me a very fair price and was willing to go the extra mile to have it altered, cleaned and steamed in time for my wedding. She even rescued the belt from my ill-fated dress and repaired it so I could wear it with my gorgeous gown. The dress was ready as promised - Maryann's fitting was expertly done. I could not have had a more beautiful wedding gown! Maryann took wonderful care of me at Adrienne's. I recommend this shop!

e trunk show and I was assured it would be. When I arrived to the shop the appointment before mine seemed to be running a little long. I would hate for another bride to rush me and wanted to give the same courtesy to her. Another bride walked in stating she also had a 3pm. The woman working was very flustered and stated she does not know how they double booked. She tried to put the blame on us. I had specific dresses I wanted to try and showed her pictures with style numbers. They did not have any of the dresses that I had waited months to try on, including the one I was promised would be there. Upset and already feeling defeated, I went into the fitting room to wait for the consultant. Now 1 consultant was trying to juggle 3 brides. While I would love to say this is the part that is not her fault as she was alone, they are the ones that made the mistake of double booking and running almost an hour over on the appointment before. After reading reviews (a little late) this does not appear to be a one time honest mistake. Luckily for me my mother had been to a few other appointments with me and she got me in and out of almost every dress I tried on. She even had to go searching for clamps as the consultant had no clue where she put them. With the exception of a few fleeting words as she passed by me, I received no assistance. The most conversation we had was in reference to a dress that I showed her and she told me they actually carried it. She brought it into the room and I could tell it was not even close to the same dress. She insisted I was wrong and the only difference was the neckline. The dress I was looking at online was satin with a satin band, the dress she was showing me was a lace overlay with a beaded band. Even though I was unable to try on the one dress that I had waited months to try on, I was ready to say yes to the dress. I had tried on one dress in 3 different shops and every time I put it on I knew it was the dress. My family loved it. Knowing that I would get the trunk show discount I was willing to put everything that occurred aside and purchase my dress here. The time was 415, my appointment did not begin until 330 so I expected to have until at least 430 and the shop didn't close until 5. I asked to put it on one more time and maybe try it with a veil. The consultant very rudely sighed and said "I was supposed to have left already, I have a family party to get to" At that point I knew not only would I not be purchasing my dress, but that for the first time I would be writing an email of complaint and posting on review sites. In my life I have never felt to disrespected. It was bad enough that I was being rushed out after 45 minutes from an appointment I had no assistance with, was more or less told I did not book and knew the shop shouldn't close for another 45 minutes. The consultant then came into my dressing room(one of the only times she was in there) took out her cell phone and made a call. She let the person on the other line know that she had not left yet she would be leaving in 2 minutes. Make sure the oven is on, don't put anything in yet just make sure everything is ready to go. Clearly her family was more important than making a dress sale or ensuring a bride has an experience she will never forget.

was $2500 (actually a little more than my budget, but i wanted to get to see the dresses!). I felt like a lot of places I went to focused on the name and were very off white and I could only try a small selection of what they had. When I went to Adrienne's that changed. Maryanne the owner does all the tailoring and she specializes in lace. I could essentially try on every dress (and huge selection) in the store in my budget, and found a beautiful silk slip underlay wiht overlying lace gown that was stunning. Marianne was super helpful as I love out of state, and she worked around my schedule for the tailoring and fittings. Had a great experience!

a dress. It was after I placed my order that I began noticing her unprofessionalism. Each time I was there, she was stressed and acting short with everyone. She ran around sighing heavily, saying she was too busy and overworked. When I found a bridesmaid dress at another store, I priced it out at Adrienne’s Bridal. She wanted to charge an exorbitant amount more, and only after I told her how much it was offered elsewhere, was she willing to match the price. There were other issues I had with her, including forgetting to mail me a receipt for a payment, an unreasonably long period of time for bridesmaid dresses to come in, requests for cash only when it came to certain payments and downright unprofessionalism. During one dress fitting, she complained about her prior client to me after they left the store, stating they were “too demanding.” Nevertheless, I had my alterations done at the store and was happy with the outcome. I picked up the dress 2 weeks before the wedding and was told it was cleaned/pressed and to keep it in the bag until I got to my final destination (I was getting married out of town). Two days before the wedding, once I arrived at my hotel, I opened the bag to find that my dress had dirt marks on the train, as well as long water stains on the front of the dress. When I called her in a panic, she did not seem concerned at all, stating I should just try a bunch of cleaners and it would come out. I was able to get most of the stains out of the train with Shout wipes but was too nervous to try anything on the front of the dress, with fear that it would only get worse. I emailed her pictures and stressed my unhappiness with the final outcome, but she did not care at all and claimed that the dress was professionally cleaned prior to giving it to me. Afterwards, I spent 3 months sending emails requesting some type of compensation from her. She finally agreed to reimburse me for my dress cleaning/preservation bill but once I mailed the receipt, I had to follow up with her for 2 more months until she finally sent me a check. Given her unprofessionalism and poor quality of standards, I do not recommend Adrienne’s Bridal as your wedding dress store.

I had 4 fittings and she did everything I asked and Even more! The day of my wedding I was astonished at people not just commenting on how my dress was but the make of it. How it fit me so perfectly and showcased my body to feel elegant and a Wow! It is a small place in the LES but well worth any hassle or extra time I had to put in to get my dress perfect as they had dresses there that NO ONE ELSE HAD. I thought I wanted something out of a magazine, but I ended up with a in house designed dress, and it was mine and no one else had it. I felt special and for all brides on your day you should feel like the most important thing in the world so pick a dress that makes you feel that way. Hugs MaryAnn!! Thank you!

. be prepared to call and email and basically stalk maryanne to find out where your dress is and when you can come in. when she tries to put you into another person's dress, don't worry, your dress is in the shop, they'll find it eventually. if you take the first appointment of the day, you will be waiting on the street for 45min-1hr before maryanne shows up and lets you in. don't get frustrated that the lights are on and the gate is up and someone turned the buzzer off on you - that is the seamstress in the basement, and she does not get the door. ever. do not be surprised if, after maryanne shows up and lets you in, she disappears into the basement for 15-20 minutes without a word. when she comes up and tells you that the seamstress is working on your dress right now, try not to think too much about how rushed her work must be and wonder what mistakes are being made. be prepared to wait up to 2 hours per appt while you watch the customers that had earlier appts getting fitted. be vocal about your dress. if you notice something and let it go because you were told everything will be perfect when you pick it up, you will be disappointed. when your bridesmaids start talking to you in overly calm, soothing tones on your wedding day while zipping and buttoning up the back, don't be surprised and freak out when you realize some hooks are missing and the zipper is partially showing. it's okay, no one will notice. basically, this shop is for people who have free time during the day, and who aren't super high-strung about their dress being perfect. ps- it seems to be a good idea to give a lower price range than you are actually willing to pay when you are looking for your dress. also, be sure to pay with credit cards, NOT debit, in case anything needs to be disputed. the "cash only" sign can and should be ignored.

ention, and a 1 on 1 relationship with your dress team, Maryann is the perfect person. Yes, she is basically a 1 person shop, so you do have to be patient, but to me, having someone who is so knowledgeable and truly understands a woman's body was amazing. She also pointed out factors I never would have thought of - how the fabric would play in photos, how the fabric choice should be considered when thinking of the location and the potential weather of your wedding site. Maryann took the time to go over everything with me and I really enjoyed getting to know her throughout this process and during my fittings (of which I had three and each time, I had the store completely to myself, with her undivided attention).

nt out is that they are not always on time. I had a few appointments where I definitely waited 45 minutes before I was seen. As annoying as this was it all melted away the moment I put the dress on and I knew that Maryanne was focused on me. So if you are looking for a gorgeous dress with amazing tailoring this is the place just expect to have to wait a little bit. Overall my dress was stunning and every detail attended to. I felt amazing in it.

in love with. After searching out NYC salons that carried Jim Jhelm, so I could try the dress on again, I found Adrienne's. Also, to my surprise, they were having a trunk sale on Jim Jhelm dresses the following week! 15% off of my dress?! Yes, please! I made the appointment, tried on THE DRESS and a few others and made the purchase on the spot. This was in early February 2011. To place the order they required a 50% deposit, that of which I placed on a credit card. I was told the dress would be ordered and when it came in I could come in for fittings/alterations. Like any other bride, I was confident I would lose 15-20 lbs. before my wedding day and asked if I could come in early August to begin fittings before the big day on August 27th. They said not a problem they would keep the dress there for me until I wanted to come in for fittings. Between February and August I had been in touch with Adrienne's regarding another bridesmaid dress I had ordered/had altered, been in touch regarding my bridesmaids dresses for my wedding, etc...we had stayed connected throughout those 6 months so every once in a while I inquired when my bridal dress was going to arrive in the salon and I was curious why I never received a straight answer! Then I became worried. Here we were the last week of July and none of my girls' bridesmaid dresses were in and my dress wasn't either! The wedding was in a month and we could not receive a straight answer as to where they were or when we could expect them! Finally my dress came in the end of the first week of August. I had 2 fittings and it was ready to go the week before my wedding. Concerning the alterations, they really do a phenomenal job- there's no arguing that fact. They fit my dress just perfectly to my body. They made it known from the beginning that all alterations were to be PAID IN CASH. I thought this was weird, but had brought the $495 in cash with me to my last fitting. Not thinking I would be charged tax on the alterations, I ended up having to go to the ATM to get an extra $40 out. It wasn't until I left with dress in-hand and was telling my fiancé about this "cash only" policy that he informed me this policy was dirty business. He was floored they were only accepting cash and on top of that charging customers tax when they were clearly not reporting the income to the IRS to begin with... Believe it or not, the fact that it took over 6 months for my dress to come in (without a clear arrival date) and they only accepted cash for alterations was not the part that stressed me out the most about Adrienne's. The fact that FOUR of my bridesmaids still did not have their dresses THE WEEK BEFORE my wedding was the real killer! (...and I was getting married out of state!) While at one of my fittings my sister saw a big box of bridesmaid dresses with an email printed and attached to the outside of the box. She quickly scanned the email and noticed it was another bride telling Mary Ann via email, "MY WEDDING IS THIS WEEKEND! I NEED MY DRESSES!!!!" And threatening to turn them into the BBB and getting her $$ back, so CLEARLY this was not the first time they put a bride and her bridal party into this situation. Literally hands down, this was the most stressful part of my wedding planning!

vember) and was told to expect the dress in mid-May. Then, I looked them up online... there are hundreds of horrible and terrifying reviews of this salon, saying things like the dress didn't arrive in time for the wedding, or they did a terrible job with alterations, or in one case that they gave a bride a fake dress instead of the designer one she paid for! That freaked me out, but I decided to go ahead and wait it out. After hearing nothing from Adrienne's I emailed in late May. They say they have been in touch with designer and that dress is delayed but not to worry. After following up multiple times in early, mid, and late June with no response I'm freaking out a bit and decide to call the dress designer. The customer service rep says that this is not at all the first time they've had complaints about this salon, but to keep calling/emailing as often as possible. The good news is that my dress came in last Friday (mid-July... TWO months late) and I've paid the remaining balance on it. It's currently at my apartment awaiting my first fitting at a different salon this weekend. Phew! Adrienne's has a wide selection of dresses at relatively reasonable prices, but their customer service and business acumen are TERRIBLE. I don't know what's going on with them, but they need to get their act together!

d all the dresses were so dirty at the bottoms. Not to mention alot of them didnt fit, because most were a size 6. I am an 8 so it was hard to get the full effect with alot of the dresses. But I ended up finding a dress that I really loved, so I ended up ordering from them. The woman working there had no idea what she was doing, but the owner was also there and she was vey helpful that day. My dress came in so fast, I was actually a little disappointed because I felt like I could have taken more time to look. The alterations were very nicely done. But the service you got when you were there was not. She booked too many appointments at once and seemed to get annoyed at you when you said you wanted something changed. In the end, it all worked out. But I just thought the whole dress experience should have been better.

ordered the dress 10 months before they wedding, the salesperson assured us we could do the fittings on weekends since I live out of town, but when the dress came in and I had to schedule my fittings, they told me they could only do fittings Mon-Fri 11-4. They finally agreed to do a fitting one Saturday morning, but the seamstress told me she was only doing me a favor by doing it. They then arrived an hour late for my fitting.) The bridesmaids' dresses were ordered 7 months in advance and came in 3 weeks before the wedding. The sales associates wouldn't return our calls and kept making excuses about why the dresses didn't come in. After tracking down the owner (who was extremely rude), the dresses finally arrived the next day. Based on the unprofessional way this business is run, I wouldn't be surprised if the store is out of business by now, but consider yourself warned that even though they have a large selection, Adrienne's should be avoided at all costs.

y fell apart the minute I got on the dance floor. If you go there, tell them that your'e wedding is a month before it actually is, and do not get it altered there.

contact me when the dresses arrived. I never heard from Adrienne’s. So, 6 weeks before the wedding, I started calling and e-mailing. One call was finally returned, with the message that the dresses would be in. When my sister-in-law went to pick up her dress, no one would open the door of the shop. I realized I was facing the real possibility that our dresses would either never come in or would come in so late that there would not be time for alterations. So I ordered 6 dresses on-line from Nordstrom’s after reading a review of another Adrienne’s bride whose bridesmaid dresses never arrived. If the dresses from Adrienne’s came in, I would be able to return the 6 dresses to Nordstrom’s as they would not have been worn. Then I received a voice mail message that the dresses would be in by July 30. So my mother came in from out of state to pick them up as 4 of my bridesmaids live near her. My mother needed to bring them back home with her to hand-deliver to the bridesmaids so the dresses could be fitted and altered. Two of my bridesmaids were going out of town on vacation and had only a couple of days to get fitted. There was no time left to have the dresses shipped to the bridesmaids. When we arrived at Adrienne’s on Friday, July 30, we were told Adrienne’s did not know if the dresses had arrived. We went with the sales associate to look through the store for the dresses, but could not find them. We were then told the dresses had not arrived. Then we were told the dresses were still at the manufacturer. Then we were told the dresses would be shipped and would be in the next week. We asked Adrienne’s to make arrangements for the dresses to be picked up directly from the manufacturer, about 30 blocks away, during regular business hours. We were told that was not possible. (Why?) We explained we needed the dresses that weekend. These discussions consumed 2 hours. By the end, when it was clear we were not getting the dresses, we asked that our bridesmaids’ deposits be refunded. The owner, MaryAnn, raised her voice and told us she would not return our deposits. She accused us of being unprofessional and unfair! She did this in earshot of at least one other customer, who left the store, saying she would not deal with the store due to the way we were treated. In contrast, my mother and I were very calm during the entire experience because we had the back-up dresses from Nordstrom, even though we would have preferred the dresses from Adrienne’s. We left the store without our dresses. I have never received a call or an e-mail advising that the dresses have arrived. Had I not ordered replacement dresses from Nordstrom’s, my bridesmaids would not have had dresses to wear at my wedding. My dresses from Adrienne's never arrived. Further, Adrienne's does not respond to inquiries from the Better Business Bureau. 5 of my 6 bridesmaids were able to get their money back from the credit card company. 1 of my bridesmaids paid with a debit card in March 2010. She is having trouble getting her money back...even though the merchandise never arrived! What a disaster. Do not waste your time on this unethical, immoral, 'business'. You can read more reviews here: http://newyork.citysearch.com/profile/39822409/new_york_ny/adrie nne_s_bridal.html