I was the bride, and unfortunately our experience with this limo company on our wedding day was extremely disappointing.
On the way to the ceremony, the limo carrying the groom..., groomsmen, and two children broke down. They were forced to walk to the ceremony, which was not only stressful but also completely unacceptable on such an important day. This happened at 3:45 and the ceremony was at 4:00. The rest of the bridal party including myself was stranded and had to scramble for rides to the ceremony. Guests had to leave the ceremony location to pick people up, causing chaos and delays that no one should have to deal with at a wedding.
To make matters worse, the limo driver admitted to the groomsmen that the alternator had “just been replaced so we should be all set.” Clearly, that was not the case. On top of that, the driver himself made the situation even more stressful. He was careless with the bridal party, stepping on my wedding dress and the bridesmaids’ dresses multiple times. The last thing anyone wants on their wedding day is extra stress from the very person hired to make things easier.
We did request our money back and they only offered us half of what we payed and still took 125 gratuity.
This experience added unnecessary stress to a day that should have been joyful and smooth. I would not recommend this company to anyone planning an important event.