A - List Limousine and Luxury Coach Service

g a driver or that they would be running late. They never offered compensation, or any resolution on getting a bus to us for the evening.

roup of 20 people just got done smoking 20 blunts on our bus. It smelt like this from the moment we got on and it never went away. The driver got on our bus & made a comment about it as well. Now I do not know if the driver was lighting up on his way to get us or if the group before us was smoking. The smell was so strong it was giving people of my wedding party headaches and they didn't want to even be on the bus. It took away form the fun we were supposed to have with our wedding party and friends. I made multiple efforts to contact A-list and they only answered once. I explained to them that our bus stunk like weed & they blamed it on their cleaning products. I just rode one of their buses in September for my friends wedding and it didn't smell like weed. The person I spoke to was Paul and he said he would look into it and never got back with me. I simply do not care if people smoke weed and party, but when I pay top dollar for a bus for my wedding I expect it not to smell like weed to where my guests can't enjoy themselves.

ivers were so nice and professional. Highly recommend!

r. The drive was great and got us to every stop on time.

ting me under pressure to get my wedding pictures done faster at the church. We ended up just jumping on the bus to head to our reception and he said “your husband said something over overtime”. So I asked my husband and he said he never said anything about overtime. Then the jerk driver REFUSED to turn the air conditioning on in our bus and i got married on a 100 degree day. We kept asking him to turn it on and he kept saying it was on. No it wasn’t! We had sweat dripping on his bc it was so hot. DO NOT GO THROUGH A LIST!!!

package and a bus (the brand new Medusa) that was supposed to include Champagne, cups, ice and a red carpet. The company that showed up was NOT this company and the bus was DRY. not even water for us. When I asked why there was another company at my event, the driver responded with "well a-list overbooks their buses and then gives contracts to other companies". That is BAD business! I did not have a contract attached with this company, never spoke to them and to make matters worse, couldn't even enjoy the ride to and from my wedding, because the guy had NO IDEA where he was going and I (the bride) had to sit there and direct him every single turn. Unacceptable! He also made it very very clear that we only had until 5pm and he would be leaving at that time regardless of where we were. When we got to the reception, the driver was so pushy and made all of my bridal party gather their belongings in the pouring rain, before 5pm and left! I had my marriage license on the bus and he left with it! So because these sketchy a-list limo people broke our contract, I could not remember the name of the bus that actually came. Therefore, I was left in a panic on my wedding day. Someone finally was able to figure out the company name and they REFUSED to turn around and return my documents to me. It was only until I threatened them with my attorney and the fact that I did not hire them to begin with, did the driver return. Days following, I have made several attempts to try to reconcile with Paul from a-list about his sneaky move and have gotten no where! Nothing but problems and considering taking them into litigation because I feel ripped off. Do not book with them. They will lie to you, take your money and give your contract to a lower standard company.

s before booking. we booked them for a bachlorette party. Driver was late and unprofessional. He never once got out of his seat or even introduced himself. We were running a little past our time, he sat in the parking lot for at least 20 minutes demanding more money before he drove us back. When we all finally gave him the money he said he would drive everyone home but one person, the bachelorette, who was sitting with her feet up on a cooler the whole time everyone else was arguing with him. At that point, everyone was ready to get off the bus and find a different way home but he refused to give us the $165 back. He then said he was being disrespected (no one is sure why) and called the cops on the bachelorette to get her off the bus. Never once even asked her to get off. Cops weren't even sure why they were there. There were 2 pregnant girls there that could justify without hazy judgement that no one was disrespecting him, especially not the bachelorette! I called the company a couple days later to speak to the owner (Paul) to settle this. He told me he would talk to the driver and call me back. I had to call him back multiple times to try to get answers. When I finally left a semi aggressive voicemail I got a call back from Pete. He is something else. He told me that the driver said I called him racist slang (which was a completely false statement ) I asked to listen to the recordings the driver kept ranting about on the bus to prove it. Pete refused, saying "I trust my drivers 100% I don't need to listen to it." Which means to me that they don't have any recordings. He also tried to threaten my job saying if I wrote a bad review he would reply back calling me racist to get my job to fire me. Don't give them your money! You will not be treated like an "A list celebrity." The most unprofessional group of guys I have ever had to deal with.

lly recommend this professional company.

again!

em.

themselves. They were on time, reasonable, and went above and beyond to make sure we had a great night. I will definitely be using them again!

te for a price for my wedding. The price was good so she asked them to send a contract to reserve the date. They never did. I contacted them and he gave me a completely different price $200 higher! I explained my mother has in writing a much different price. Paul explained if they misread the date for 2017 instead of 2018 and we have the price in writing that is their mistake and they will honor the quoted price. Sent him them email and he called my mother lying and told her they cannot give us the quoted price. I called him and he lied to my face saying he never told me he would honor it. As a business owner, when I make a mistake with pricing that is my mistake and I will honor it and Paul told me he would! We gave them the right date. It is not my fault he sent in writing an incorrect quote. Manager was supposed to call me and never did. Now they won't answer any calls from me. And they are selling the business. Hopefully the new owner will be more professional and stand by their word!

was a no brainer!

nd assured us no worries on our special day. Highly Recommend!

ll two weeks before my wedding and on my wedding day Dee limousine Inc. came to pick me up who I did not have a contract with. Paul promise us a red carpet and we never received it. I was told by Dee limousine that A-list contracted them out for my wedding day. I was never informed by A-list limo that they was not going to pick us up so after Detroit limousine came to pick me up he asked me for itinerary which when I signed my contract with A-list I was told I didn't have to have an itinerary and the bus will be my for 10 hours to do whatever I wanted to do with it . Not so.......!!!!!!!!Detroit limousine asked me to type up itinerary cause he could not leave without it so of course there was some stops that I was not able to put on the list because we were running late . Anyway A-list supposed to came to pick us up after the banquet at 10:30 and we waited I emailed Paul he said he call me but he never left a message so we ended up calling someone to pick us up and then Paul call my phone and say that the our ride was waiting for us at 12:30 very very bad service . I will not be recommending A-list to anyone and Paul told me that is in the contract that he can contract another company out which I never seen it in the contract. so A couple of weeks went past I called Paul to explain to him what bad service I had and he said well you can't talk to me about that because I gave your contracted out to Detroit limousine you need to call and talk to them which i called and talk to Detroit limousine and they told me I need to call Paul. It was a lot of back and forth. I will not recommend it at all unless you want it for Halloween. also the groom was picked up late barely made it to the church on time, thanks to A-list for terrible terrible terrible service. The best day of my life turned out to be a terrible day thanks to A-list . Thank you Paul for nothing!!!!!!😡

then changed it by scribbling it our on the receipt, then sending it back as a text. Thank God the week of the wedding I had my husband confirm with them...they somehow had the wrong bus still coming for us. They had Paul TEXT back saying he "forgot" we changed...then about 20 minutes later text again saying the new bus wasn't available so he would give us an "upgraded bus"- the Zeus I believe-for the original price of the initial bus (stay with me if you can)...wedding day comes and the bus is late, forcing me to be driven to the ceremony by my mom. Once the bus finally arrived to pick up the guys, the driver Tammy had the WRONG PRICE confirmed. So another 20 minutes later of calling Paul to confirm the price told via text, the bus finally leaves for the ceremony. Tammy was fabulous though-she held an umbrella for me, gave me a towel, was SUPER friendly. She gets 5/5 stars. The business however needs better management to get them organized like a professional service.

e that there was had been an accident with the bus we booked, and that they were going to swap it for a smaller bus. Unfortunately, the smaller bus was not quite enough space. Our photographer was sitting on the steps, and we had some people sitting on laps, and one on a cooler. The air worked, but it was not enough to keep me cool in a wedding dress. Our bus driver, 'Captain' Ron, was great! He was very flexible, arrived early, and was extremely professional. He handled every situation with tact and quick decisiveness. Overall, I would recommend A-List to any metro-Detroit bride who is looking to have their transportation handled professionally and courteously.

a business a 1 star. What about the quality of the vehicle? The service of the owner, Paul? Both were very attentive to our needs and we had a great night. Even had little water bottles in our bus provided for us! Wouldn't go anywhere else. Plus, he's the only one with a suicide door option in the Detroit area. Best in town.

day finally comes. The party bus was not what we expected at all!!! The radio did not work, I swear we could not get thru a full song at all, it seemed that almost every time the driver turned on the air that the radio seemed to cut off needless to say we got to our destination in just pure conversation no music at all. Then we get to the reception hall, and realized that we had forgotten a bag that contained my marriage license along with other important items in it, so we call the company and the driver refuses to return (it had only been about 15 mins since he had left) stating that he wasn't returning because we didn't tip him!!!! I had made my final payment along with a 20% tip in advance on 6/30/15 the wedding was on 7/11!!! It was not my fault that whoever is in charge of giving him his tip didn't give it to him. Needless to say the bus driver and the dispatch lady named Rima were both extremely rude. So thru all of this at my reception I am texting Paul Gil to let him know what is going instead of enjoying myself. I then called and spoke to Paul on the next day so that we could discuss everything that happened, Paul then proceeds to tell me that on Monday when he gets to work he will talk to the dispatch lady and to the driver to get to the bottom of everything and give me a call back to follow up.....well here it is Wednesday and still haven't received a call from Paul or anyone at A-List. I find it very disturbing that here I am thinking that I am doing a good thing by paying all of my balance and tip in advance to make sure everything is taken care of and I get shitty ass service!!! I will NEVER do any kind of business with this company again and will make sure I let everyone know. Funny thing is that when we first met with Paul he was telling us about a lady that had just given them a bad review on theknot.com and he was saying how she was just crazy and outrageous but now I can probably see why she gave them a bad review. I guess that was a sign that I should have took and just not done the business but boy oh boy was he so charming and knowledgeable the first time we met him I had no idea I was going to deal with that at all!!!

s for the batchlorett party Paul gave me a discount because the bride had already booked. The bus was beautiful!

ld get back with her about confirmations, then emailed me that they canceled. HORRIBLE CUSTOMER SERVICE!!! Do not waste your time!!!!

e bus driver found a detour to get us to the wedding on time and as quickly as she could. She was very nice and did her best to keep us on our time schedule, so we would not be late for our wedding and our reception. She was a very safe and good driver. This is a very good service and I would definitely recommend this company!

highly recommend and is the only way to go !

se them again.

actually get inside and inspect the vehicles for yourself. They keep all of the vehicles indoors so that they don't get weathered by nature. We went with the stretch H2, which was spacious and classy. They also have traditional limos as well as party buses. They also included a bottle of sparkling apple juice. The only downside was that my husband felt that the driver had a poor attitude. He was picked up first along with the groomsmen, and said that he was unenthusiastic about showing them how to use the radio, putting out the red carpet, and asking to eat at the reception. From my experience everything was fine. He did everything he was supposed to do, and our day still went off without a hitch. Overall I'd still recommend A-List Limousine for your special day. It was such a painless process and so affordable for such a beautiful limo that any downside is negligible. Just make sure you ask for a driver with a positive attitude. :)

beautiful- a Hummer. The driver arrived on time. Now, I will list the negatives. The limo wasn’t air conditioned before it arrived (it was a hot day- 88 degrees; the air should have been on during the 30-40 minute drive to pick us up). The driver asked one of my bridesmaids for a bottle of water from my parents’ house (water should have been provided for us!). He needed help with directions, even after being given a list of addresses and a time schedule (his GPS wasn’t working?). He also needed to stop at the gas station for snacks. He hardly helped us with loading or unloading our belongings. My husband needed to put some items in the limo and the driver handed him the keys and told him to "lock up;" my husband had trouble opening the trunk because of the big tire on the back so he had to use the side door instead. The driver didn’t roll out the red carpet or put the “Just Married” sign on the limo- he said it was stolen, but my husband saw it in the trunk. After our ceremony, we were all in the car and were wondering why we hadn't left yet; the driver was texting on his phone. My mom had to tell him we were ready so we weren't late for taking pictures or our reception. After taking pictures downtown (for 10-15 minutes), we were expecting the driver to get the limo door for us. He was nowhere to be found. Eventually, he exited from a restaurant with Chinese food. Then, he proceeded to eat it while driving us. He drove off the road because he was eating; our flower girl was in the limo. I had to yell at him to pay attention. He was hired for 5 hours. He didn’t stay the full 5 hours because frankly we wanted him to leave. He could have eaten lunch before picking us up and eaten dinner after dropping us off. Our photographer was hired for 10 hours; he ate a granola bar in his car because he was a professional and wanted to make sure he captured every moment for us. After calling this company to voice our concerns (which I never do), we were offered a few hundred dollars off of a limo for our anniversary. I don’t want to give this company any more of my money. They should be giving us some, if not all, of our money back. This is not what I was promised and is not worth what I paid. For $725 for a limo and a mandatory 20% tip ($145), this company almost ruined our big day- but we wouldn’t let it. It was like the driver knew he didn’t have to be professional- he received his tip as soon as he arrived (which was mandatory) and so he knew he didn’t have to work for it. Last time I checked, you earn a tip, not just receive one. What a huge disappointment. Please learn from my mistake.

ecommend A-List for your wedding or event.

and was professional.

and then 1 the day of the wedding so we were giving them great business. The night of the rehearsal dinner, both drivers were 20 minutes late. They also had no idea where they were going. A week prior to the rehearsal dinner and wedding, the company's owner had called me for an itinerary. I gave it to him over the phone and I emailed one to him, which he said he was giving to the drivers. Which he clearly never did because they had no idea where they were going. They also charged us full price (after they had been tipped) even though they were 20 minutes late. The day of the wedding was going smoothly, until about 45 minutes of our time being up. We had gone to 2 of the 3 locations we wanted to go for pictures and our photographer had made a schedule and everything. As we were getting on the bus from the 2nd location, our driver said that his boss had called him with somewhere he had to be, so he was cutting our time short! We argued with him and so did our photographer and he wouldn't budge. Again, he had been paid in full and tipped and he totally screwed us over. We didn't want it to ruin our wedding day so we just dropped it and called to complain the next day, they wouldn't do anything about it. Overall, I would not recommend this company for anything. The busses are very nice and new, but the service is awful! Go elsewhere.